To ensure customer satisfaction long after CNet products are purchased, the company provides a comprehensive follow-up service and support assistance program. This program centers around free technical and installation support. Professional staff is available to help from complex network design to helping individuals in the installation process. CNet also offers hardware replacement, expedited hardware repair, and on-line technical assistance. Furthermore, CNet offers a world wide web site (www.cnetusa.com), so customers can easily access CNet company information, download drivers, software enhancements and upgrades, as well as providing educationally-oriented FAQs and installation and technical bulletins.